Major incident

Criteo Services: Users may have trouble accessing Commerce Max and/or Commerce Yield UI and API components

Apr 25, 2026, 14:21 UTC

started

14:51 UTC

resolved

30 min

duration

Affected: Campaigns, Campaign, Analytics, Analytics, Audiences, Audiences, Catalog, Account Management, Billing, Gateway, Account Settings, Creatives, Partner Billing Report, Balances, oAuth, Recommendation

Current status of Criteo Services: Minor issues — live Criteo Services status

Timeline

Apr 25, 2026, 14:21 UTC
investigating
Users may have trouble accessing Commerce Max and/or Commerce Yield component. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Apr 25, 2026, 14:22 UTC
investigating
We are continuing to investigate this issue.
Apr 25, 2026, 14:41 UTC
monitoring
The issue has been identify and fixed. Criteo's tech team are monitoring.
Apr 25, 2026, 14:51 UTC
resolved
Incident has been resolved

Updates as published by Criteo Services (original).

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More Criteo Services incidents

October 26, 2026 Data Processing Delays - Reporting Tools Affected
October 13, 2026 Users may have trouble accessing Commerce Max - API component
September 29, 2026 Data Processing Delays - Reporting Tools Affected
September 8, 2026 Users may have trouble accessing Criteo reporting API component
August 27, 2026 Users may have trouble accessing Commerce Max Analytics UI
July 10, 2026 Data Processing Delays - Sales metrics affected