Critical incident

U-Haul System: POS Payment Processing Restored

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Apr 16, 2026, 11:23 UTC
   investigating
   To continue business operations, please use backupPOS: backuppos.uhaul.net Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number. Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Apr 16, 2026, 12:36 UTC
   monitoring
   The issue impacting payment processing in POS has been resolved. A small number of POS servers had trouble connecting to a backend service required for payments. If you encounter any lingering issues, please contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Apr 16, 2026, 12:47 UTC
   resolved
   The issue impacting payment processing in POS has been resolved. A small number of POS servers had trouble connecting to a backend service required for payments. If you encounter any lingering issues, please contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).