Minor incident

Twilio: Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Affected: Verify Silent Network Auth

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 24, 2026, 18:42 UTC
   investigating
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 24, 2026, 19:43 UTC
   investigating
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 24, 2026, 22:20 UTC
   investigating
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
4. Oct 25, 2026, 02:20 UTC
   investigating
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
5. Oct 25, 2026, 05:10 UTC
   monitoring
   We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
6. Oct 25, 2026, 07:15 UTC
   monitoring
   We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
7. Oct 25, 2026, 11:15 UTC
   monitoring
   We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
8. Oct 25, 2026, 13:22 UTC
   resolved
   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.

Updates as published by Twilio (original).