Minor incident

Twilio: Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers

Affected: Voice, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 23, 2026, 22:26 UTC
   investigating
   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 23, 2026, 23:29 UTC
   investigating
   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Costa Rica Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 24, 2026, 01:41 UTC
   monitoring
   We have observed a recovery in voice calls from network subscribers in Costa Rica to a subset of Twilio Costa Rica Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 24, 2026, 03:43 UTC
   resolved
   The incident has been resolved and voice calls from network subscribers to Twilio Costa Rica Landline Numbers are operating normally.

Updates as published by Twilio (original).