Minor incident

Twilio: SMS Delivery Failures from Twilio to Multiple Networks in South Africa

Affected: SMS, Middle East & Africa

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 23, 2026, 19:46 UTC
   investigating
   Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 23, 2026, 19:51 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 23, 2026, 20:53 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 23, 2026, 22:58 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Oct 23, 2026, 23:20 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
6. Oct 24, 2026, 01:22 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
7. Oct 24, 2026, 05:23 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
8. Oct 24, 2026, 05:56 UTC
   resolved
   The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.

Updates as published by Twilio (original).