Critical incident

ControlUp: DEX Logins - Intermittent failures

Affected: US Region, EMEA Region, APAC Region

Current status of ControlUp: Operational — live ControlUp status

Timeline

1. Oct 23, 2026, 19:27 UTC
   investigating
   We are currently investigating an issue causing DEX logins to fail. More information will be shared as it becomes available.
2. Oct 23, 2026, 19:42 UTC
   monitoring
   A fix has been implemented, and we are monitoring the results as all systems recover.
3. Oct 23, 2026, 20:06 UTC
   resolved
   This incident has been resolved. All systems are back to normal operation.

Updates as published by ControlUp (original).