Minor incident

Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States

Affected: MMS Long Code, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 23, 2026, 00:23 UTC
   investigating
   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 23, 2026, 00:25 UTC
   identified
   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 23, 2026, 01:31 UTC
   identified
   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 23, 2026, 03:36 UTC
   identified
   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Oct 23, 2026, 07:37 UTC
   monitoring
   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
6. Oct 23, 2026, 09:39 UTC
   monitoring
   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
7. Oct 23, 2026, 13:39 UTC
   monitoring
   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
8. Oct 23, 2026, 22:04 UTC
   resolved
   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States is operating normally.

Updates as published by Twilio (original).