Critical incident

Granicus System: Granicus Issue Notification: Temporary Service Unavailability - Book>Direct

Affected: Book › Direct

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Oct 23, 2026, 00:46 UTC
   investigating
   Following our earlier update on the global PHP security vulnerabilities, we identified an additional area within the Book>Direct solution that requires remediation. Out of an abundance of caution, we have taken Book>Direct offline again while we work to safely restore service. There is no indication of malicious activity or exploitation affecting Book>Direct. As with the other PHP-based solutions addressed this week, taking the capability offline to limit potential exposure while our teams work to remove the vulnerability aligns with recommendations from cybersecurity agencies worldwide. What you should do: - If you have time-sensitive activities that depend on Book>Direct, please put a contingency plan in place until service is restored. - Visit Granicus Status page and subscribe to updates for the latest information. - All other Granicus Destinations solutions remain operational. We understand the disruption this may cause and appreciate your patience while we complete this work.
2. Oct 23, 2026, 03:14 UTC
   investigating
   Our teams continue to actively work through the remediation required to safely restore Book>Direct services. We will provide a further update as soon as additional information becomes available.
3. Oct 23, 2026, 08:21 UTC
   identified
   Validation of the remediation solution has been successfully completed in staging, and deployment to the production environment is now underway. Production deployment is expected to take approximately 3 hours, after which validation and testing will begin before service restoration. We will continue to provide updates as progress is made.
4. Oct 23, 2026, 11:34 UTC
   identified
   Remediation work for Book>Direct remains actively underway, and we continue to advance through production deployment following successful staging validation. We now expect to complete the remaining production work in approximately 4 hours, followed by validation and testing prior to service restoration. We will share another update as soon as we have further information. Thank you for your patience.
5. Oct 23, 2026, 14:28 UTC
   resolved
   Book>Direct has been successfully restored and is fully operational. We apologize for the impact of this temporary service interruption and thank you for your patience while we completed the required remediation. We appreciate your understanding.

Updates as published by Granicus System (original).