Minor incident

Twilio: Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel

Affected: Voice, Middle East & Africa

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 21, 2026, 03:10 UTC
   identified
   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 21, 2026, 04:10 UTC
   identified
   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 21, 2026, 06:16 UTC
   identified
   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
4. Oct 21, 2026, 10:16 UTC
   identified
   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
5. Oct 21, 2026, 18:18 UTC
   identified
   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
6. Oct 22, 2026, 10:19 UTC
   identified
   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
7. Oct 23, 2026, 04:05 UTC
   monitoring
   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
8. Oct 23, 2026, 06:04 UTC
   resolved
   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.

Updates as published by Twilio (original).