Minor incident

Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

Affected: SMS, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 18, 2026, 22:41 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 18, 2026, 23:41 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 19, 2026, 01:47 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
4. Oct 19, 2026, 05:05 UTC
   monitoring
   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 19, 2026, 07:06 UTC
   monitoring
   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
6. Oct 19, 2026, 11:06 UTC
   monitoring
   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
7. Oct 19, 2026, 12:57 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
8. Oct 19, 2026, 13:58 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
9. Oct 19, 2026, 15:58 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
10. Oct 19, 2026, 20:01 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
11. Oct 20, 2026, 04:07 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
12. Oct 20, 2026, 13:52 UTC
    monitoring
    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
13. Oct 20, 2026, 15:53 UTC
    monitoring
    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
14. Oct 20, 2026, 20:14 UTC
    resolved
    We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally.

Updates as published by Twilio (original).