Minor incident

Twilio: SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey

Affected: SMS, Europe

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 17, 2026, 23:14 UTC
   investigating
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 17, 2026, 23:17 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 18, 2026, 00:17 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 18, 2026, 02:18 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Oct 18, 2026, 06:21 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
6. Oct 18, 2026, 08:22 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
7. Oct 18, 2026, 12:23 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
8. Oct 18, 2026, 13:09 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
9. Oct 18, 2026, 14:10 UTC
   identified
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
10. Oct 18, 2026, 16:12 UTC
    identified
    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
11. Oct 18, 2026, 20:12 UTC
    identified
    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
12. Oct 18, 2026, 22:15 UTC
    monitoring
    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
13. Oct 19, 2026, 00:17 UTC
    resolved
    The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on affected networks in Turkey is operating normally.

Updates as published by Twilio (original).