Minor incident

Twilio: 5300 Errors on Singapore Client Edge

Affected: Client Web US1, Client Web AU1, Client Web IE1

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 17, 2026, 17:07 UTC
   investigating
   Multiple customers have reported that they are receiving 53000 errors on the Singapore edge client causing unregistered events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
2. Oct 17, 2026, 17:51 UTC
   investigating
   We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 30 minutes or as soon as more information becomes available
3. Oct 17, 2026, 18:21 UTC
   investigating
   We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 1 hour or as soon as more information becomes available
4. Oct 17, 2026, 19:23 UTC
   investigating
   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events, our engineering teams are still investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
5. Oct 17, 2026, 20:21 UTC
   monitoring
   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.
6. Oct 17, 2026, 20:36 UTC
   monitoring
   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes available.
7. Oct 17, 2026, 21:39 UTC
   monitoring
   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 2 hours or as soon as more information becomes available.
8. Oct 17, 2026, 22:11 UTC
   resolved
   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. This incident has been resolved.

Updates as published by Twilio (original).