Minor incident

Twilio: SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates

Affected: SMS, Middle East & Africa

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 13, 2026, 05:32 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 15 minutes or as soon as more information becomes available.
2. Oct 13, 2026, 05:48 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 30 minutes or as soon as more information becomes available.
3. Oct 13, 2026, 06:18 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Oct 13, 2026, 06:28 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 13, 2026, 08:33 UTC
   resolved
   The incident has been resolved and SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates is operating normally.

Updates as published by Twilio (original).