Major incident

Treasure AI: [Tokyo Region] Treasure AI Voice - Recordings fail to transfer from the mobile app

Affected: Treasure AI Voice

Current status of Treasure AI: Operational — live Treasure AI status

Timeline

1. Oct 7, 2026, 04:21 UTC
   identified
   Since approximately 22:55 UTC on October 6, users of the Treasure AI Voice mobile app may be unable to transfer new recordings from their device. The transfer fails with an "Unauthorized" error. This affects both Wi-Fi and Bluetooth transfers. We have identified the cause and are deploying a fix. Recordings that were already transferred, and their transcripts and summaries, are not affected. We will provide an update in 30 minutes.
2. Oct 7, 2026, 04:27 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Oct 7, 2026, 04:54 UTC
   monitoring
   We have deployed a server-side fix for the recording transfer failures in Treasure AI Voice. New transfers from the mobile app are succeeding again. No app update is required. Recordings that failed to transfer during the incident can be transferred again from the device. We are monitoring to ensure stability.
4. Oct 7, 2026, 05:24 UTC
   resolved
   The recording transfer failures in Treasure AI Voice have been resolved. All systems are operating normally. Between approximately 22:55 UTC on October 6 and [fix time] UTC on October 7, new recordings could not be transferred from the mobile app. We deployed a server-side fix, and no app update is required. Recordings that failed to transfer during this period can be transferred again from the device. Thank you for your patience.

Updates as published by Treasure AI (original).