Major incident

Treasure AI: [All Regions] Live Chat Service Unavailable

Affected: Web Interface, Web Interface, Web Interface, Web Interface, Web Interface

Current status of Treasure AI: Operational — live Treasure AI status

Timeline

1. Sep 28, 2026, 03:41 UTC
   investigating
   We are currently experiencing an issue with our Live Chat feature for Corporate and Enterprise support plans. Our team is actively investigating. You can still reach our support team as usual by emailing [email protected]. We appreciate your patience and apologize for any inconvenience.
2. Sep 28, 2026, 13:16 UTC
   resolved
   We have identified and resolved the issue affecting the Live Chat feature for Corporate and Enterprise support plans. The service has been fully restored and is operating normally. We sincerely apologize for any inconvenience this may have caused and thank you for your patience.

Updates as published by Treasure AI (original).