Major incident

Treasure AI: [All Regions] Transactional email delivery delays

Affected: Web Interface, Web Interface, Web Interface, Web Interface, Web Interface

Current status of Treasure AI: Operational — live Treasure AI status

Timeline

1. Sep 17, 2026, 03:14 UTC
   identified
   We have identified the cause of delays affecting transactional emails from our web interface and are working on a solution. Customers may receive some emails later than expected during this time. Affected emails include system notifications and password reset requests. Other email services are operating normally. We will provide another update within 30 minutes.
2. Sep 17, 2026, 03:44 UTC
   monitoring
   Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service. Other email services remain unaffected. We will provide another update within 2 hours.
3. Sep 17, 2026, 06:10 UTC
   monitoring
   Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service. Other email services remain unaffected. We will provide another update within 24 hours.
4. Sep 18, 2026, 06:51 UTC
   monitoring
   Transactional email delivery is recovering, but it may take some time to return to normal levels. Delivery continues to improve steadily. We are continuing to monitor the service. Other email services remain unaffected. We will provide another update within 7 days.
5. Sep 25, 2026, 04:44 UTC
   monitoring
   Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service. Other email services remain unaffected. We will provide another update within seven days, or sooner if conditions change.
6. Oct 5, 2026, 02:19 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Oct 5, 2026, 02:20 UTC
   monitoring
   Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service. Other email services remain unaffected. We will provide another update within 14 days, or sooner if conditions change.
8. Oct 16, 2026, 00:04 UTC
   resolved
   We are no longer observing any delivery delays. We have enhanced our monitoring and will continue to watch for disruptions. If you notice any sluggish delivery, please contact our support team for assistance.

Updates as published by Treasure AI (original).