Major incident

Tenor: Issue with our AI infrastructure

Affected: Tenor Application

Current status of Tenor: Operational — live Tenor status

Timeline

1. Apr 25, 2026, 12:34 UTC
   identified
   There’s an ongoing issue with our AI infrastructure that prevents calls and coaching sessions to start. Our team has identified the issue and we are working on a fix
2. Apr 25, 2026, 12:34 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Apr 25, 2026, 13:08 UTC
   monitoring
   A fix has been implemented and we are monitoring the results
4. Apr 25, 2026, 13:20 UTC
   resolved
   All systems are operational

Updates as published by Tenor (original).