Major incident

Sprinklr: Prod2 Meta Issue – Channel Operations Impacted

Affected: America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2), America (Prod2)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

1. Sep 9, 2026, 07:44 UTC
   investigating
   We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
2. Sep 9, 2026, 11:37 UTC
   identified
   We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp. The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue. Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
3. Sep 9, 2026, 18:37 UTC
   resolved
   The issue impacting certain Meta-integrated services, including Facebook, Instagram, and WhatsApp functionality, has been resolved. As the application resumes normal operations, customers may experience a increase in message volume as previously affected traffic is processed. We are closely monitoring the environment throughout the recovery period to ensure continued stability.

Updates as published by Sprinklr (original).