Major incident

Sprinklr: Prod2 – Listening Data Fetching Service Down

Affected: America (Prod2)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

1. Jun 29, 2026, 14:31 UTC
   investigating
   We are currently investigating an issue impacting the Listening injections Service in the Prod2 environment. As a result, new listening data is currently not being fetched. Our engineering team is actively working to identify the root cause and restore the service as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
2. Jun 29, 2026, 16:27 UTC
   resolved
   Hi Team, This is to inform you that the issue with Listening Data Fetching Services is resolved. The services are stable and should be functioning as expected. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support in case of any queries

Updates as published by Sprinklr (original).