Major incident

Sprinklr: prod4 Whatsapp issues

Affected: APAC (Prod4)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

1. May 19, 2026, 04:38 UTC
   investigating
   Hi Team, This is to inform you that we are currently observing issues on Whatsapp chatbot for prod4. We have raised this with Meta and shall keep you posted as soon as we have further updates.
2. May 19, 2026, 05:01 UTC
   resolved
   Hi Team, Our engineering team has confirmed that the issue with the WhatsApp chatbot for prod4 has now been resolved. Services are currently operating normally. Thank you for your patience. Please reach out to Sprinklr Support in case of any queries.

Updates as published by Sprinklr (original).