Major incident

Sprinklr: Prod15 issues

Affected: EMEA (Prod15)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

1. Apr 23, 2026, 12:18 UTC
   investigating
   Hi team , We are currently seeing impact across multiple services related to data retrieval and updates. Our engineering team is actively working on the issue, and we will provide updates as more information becomes available.
2. Apr 23, 2026, 13:59 UTC
   investigating
   Hi Team, Our teams are actively investigating issues and are working to resolve them as quickly as possible. We will provide further updates as soon as they become available.
3. Apr 23, 2026, 14:50 UTC
   resolved
   Hi Team, The issue impacting data retrieval and updates across multiple services has now been fully resolved, and all services are operating normally. Our engineering team has addressed the problem, and systems are functioning as expected. We will continue to monitor to ensure stability. If you notice any further issues or need assistance, please feel free to reach out to our support team.

Updates as published by Sprinklr (original).