Major incident

Sprinklr: Listening data grabbing

Affected: America (Prod8), EMEA (Prod3)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

1. Apr 6, 2026, 11:23 UTC
   investigating
   This is to inform you that we have observed issues with listening data being grabbed into Sprinklr. Our engineering team is checking this and we will keep you informed as soon as more information becomes available. Thank you for your patience and understanding.
2. Apr 7, 2026, 03:02 UTC
   resolved
   We are pleased to inform you that the issue impacting the ingestion of listening data into Sprinklr has been resolved. Listening data is now being processed as expected. If you have any questions or need further support, please feel free to reach out to Sprinklr Support. Thank you for your patience.

Updates as published by Sprinklr (original).