Major incident

SHiFT: Long loading times when launching Borderlands 2 and Borderlands: The Pre-Sequel

Affected: Shift Platform

Current status of SHiFT: Operational — live SHiFT status

Timeline

1. Jul 8, 2026, 16:57 UTC
   investigating
   We’re currently investigating reports of long loading times when launching Borderlands 2 and Borderlands: The Pre-Sequel as the title attempts to connect with SHiFT servers on PC. Our engineers have responded to the incident and will provide updates soon.
2. Jul 8, 2026, 18:44 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 8, 2026, 18:49 UTC
   investigating
   We've identified an issue causing extended loading times (currently around 5 minutes) when launching Borderlands 2 and Borderlands: The Pre-Sequel on PC as the games attempt to connect to SHiFT services. Our team is actively working to restore normal performance. How this might affect players: Players may experience longer than expected loading times when starting the game. Some players may be delayed before reaching the main menu. What we're doing: Our engineers are actively investigating the issue. We're working to restore normal loading times as quickly as possible. Next Update Expected: In 30m or sooner if we learn more.
4. Jul 8, 2026, 18:54 UTC
   identified
   We've identified the issue causing extended loading times when launching Borderlands 2 and Borderlands: The Pre-Sequel on PC as the games attempt to connect to SHiFT services. We're now working on rolling out a fix to restore normal performance as quickly as possible. How this might affect players: Players may experience longer than expected loading times when starting the game. Some players may be delayed before reaching the main menu. What we're doing: We've identified the issue and are rolling out a fix. We're closely monitoring service performance as the fix is deployed. Next Update Expected: In 30m or sooner if we learn more.
5. Jul 8, 2026, 18:55 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Jul 8, 2026, 19:27 UTC
   resolved
   This incident has been resolved.

Updates as published by SHiFT (original).