Major incident

Sauce Labs: 2026-April-23 Resolved Service Incident

Current status of Sauce Labs: Operational — live Sauce Labs status

Timeline

1. Apr 24, 2026, 16:33 UTC
   resolved
   Between April 23rd 22:44 and April 24th 15:25 UTC, there was a technical issue that affected video recordings for tests running on macOS 15 and iOS within our EU and US-West Data Center. We identified the issue and deployed a fix. All systems are now fully operational.
2. May 13, 2026, 15:05 UTC
   postmortem
   ### **Dates:** Thursday, April 23rd 2026, 22:43 UTC - Friday, April 24th 2026, 15:29 UTC ### **What happened:** Video assets were missing for virtual iOS simulator tests on ARM and macOS ARM desktop tests in the US-West and EU data centers. ### **Why it happened:** A product defect was introduced resulting in a screen capture failure. ### **How we fixed it:** We performed a rollback to a stable version. ### **What we are doing to prevent it from happening again:** We are improving monitoring & alerting to enhance our post deployment validation.

Updates as published by Sauce Labs (original).