Critical incident

Sangoma: Internet Service Impact - Carrier Event - ATT Fiber - CA Area

Affected: Internet Access / Circuits

Current status of Sangoma: Operational — live Sangoma status

Timeline

1. Jul 25, 2026, 13:48 UTC
   investigating
   We are currently investigating this issue.
2. Jul 26, 2026, 02:08 UTC
   investigating
   We have coordinated the issue with ATT, and they confirmed there is no outage in the area. However, our NOC team is still investigating the issue further. As soon as we have an update, we will get in touch with you as soon as possible. In the meantime, we recommend rebooting your network devices while we continue to investigate the issue.
3. Jul 26, 2026, 16:38 UTC
   investigating
   Our NOC team is continuing to investigate the issue. We will provide an update as soon as more information becomes available.
4. Jul 26, 2026, 21:27 UTC
   investigating
   We are still investigating the issue, but the affected circuits have now recovered. We will keep monitoring your connection and share updates as soon as we receive them from our NOC team.
5. Jul 27, 2026, 17:14 UTC
   resolved
   All affected circuits have recovered and have remained stable for nearly 24 hours. We are now closing this system event. However, we will continue to closely monitor the affected circuits, and we will provide further updates if the issue reoccurs.

Updates as published by Sangoma (original).