Major incident

Sangoma: Portal Issue - Multiple Portals affected by Third Party

Affected: FAXStation Portal (fax.sipstation.com), PBXact Cloud Portal (cloud.pbxact.com), Sangoma Customer Support (support.sangoma.com), Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com)

Current status of Sangoma: Operational — live Sangoma status

Timeline

1. May 31, 2026, 21:33 UTC
   investigating
   We have discovered an issue with multiple portals that is currently affecting SIPstation, Faxstation, PBXact, and Switchvox. This is being caused by an issue with an upstream provider. Our engineering team is actively investigating the matter with the upstream provider.
2. May 31, 2026, 21:55 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. May 31, 2026, 21:56 UTC
   identified
   We are continuing to work on a fix for this issue.
4. May 31, 2026, 23:47 UTC
   identified
   We are continuing to work with our upstream provider to resolve the issue.
5. Jun 1, 2026, 02:03 UTC
   monitoring
   A fix has been made and portals and stores have been restored. We'll be monitoring the results.
6. Jun 1, 2026, 04:06 UTC
   resolved
   This incident has been resolved.

Updates as published by Sangoma (original).