Critical incident

Sangoma: Internet Service Impact - Carrier Event - ATT Fiber - CA Area

Affected: Internet Access / Circuits

Current status of Sangoma: Operational — live Sangoma status

Timeline

1. May 29, 2026, 09:10 UTC
   identified
   We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
2. May 29, 2026, 15:48 UTC
   identified
   We continue to work with the local carrier of this issue. Initial tests indicate that vendor equipment is functional, point of failure is still being investigated.
3. May 30, 2026, 01:22 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. May 30, 2026, 08:28 UTC
   resolved
   This incident has been resolved.

Updates as published by Sangoma (original).