Critical incident

Salsify: Product Detail Pages failing to load

Affected: Salsify Application

Current status of Salsify: Minor issues — live Salsify status

Timeline

1. Mar 17, 2026, 14:59 UTC
   investigating
   Product detail pages may be failing to load. Error "unable to load properties" appears. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
2. Mar 17, 2026, 15:12 UTC
   monitoring
   We have addressed an issue which was causing product detail pages to fail with error "unable to load properties." We are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
3. Mar 17, 2026, 16:00 UTC
   resolved
   We addressed an issue which was causing product detail pages to fail with error "unable to load properties." Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Updates as published by Salsify (original).