No impact incident

Renaissance Learning: DnA: Student Assessment Submission Errors

Affected: DnA

Current status of Renaissance Learning: Operational — live Renaissance Learning status

Timeline

1. Oct 7, 2026, 19:48 UTC
   investigating
   We have received reports from customers that some students are encountering a "Fatal Error" message after submitting an assessment. At this time, the issue appears to be affecting a subset of students. Our team is actively investigating the issue and working to determine the root cause. We will provide additional updates as more information becomes available.
2. Oct 7, 2026, 20:16 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 7, 2026, 20:41 UTC
   monitoring
   Thank you for your patience as we addressed this issue. We identified a condition that could result in some users encountering an error when submitting assessments. We have deployed an update that addresses the condition that was resulting in these assessment submission errors and improves overall reliability during assessment submission. Following this update, students are now directed to the portal homepage after completing an assessment. Assessment scores continue to be available through the portal. We will continue to closely monitor system performance and validate the effectiveness of these changes to help ensure a reliable experience.
4. Oct 8, 2026, 10:03 UTC
   resolved
   This incident has been resolved.

Updates as published by Renaissance Learning (original).