Major incident

Qualys: PCI Platform: PCI scans are reported as failed in PCI accounts (IM-12792)

Affected: PCI Platform

Current status of Qualys: Minor issues — live Qualys status

Timeline

1. Jul 30, 2026, 06:40 UTC
   investigating
   Qualys Cloud Platform Operations is investigating an issue causing PCI scans to end in failed status in PCI accounts. Further updates will be shared as they become available. The ticket reference for this activity is IM-12792.
2. Jul 30, 2026, 17:35 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 30, 2026, 18:56 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 30, 2026, 20:22 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).