Major incident

Qualys: EU Platform 2: High Lag on Data Sync Service [IM-12790]

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM), Unified Dashboard (UD)

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Jul 29, 2026, 03:34 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.
2. Jul 29, 2026, 17:24 UTC
   identified
   Qualys Cloud Platform Operations team has identified the issue and is working on a fix for it, which is causing an indexing delay on the Qualys EU Platform 2. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
3. Jul 30, 2026, 14:52 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Jul 31, 2026, 23:32 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Aug 3, 2026, 20:43 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Aug 4, 2026, 04:28 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).