Critical incident

Qualys: VM/PC Scan Error Across All Shared Cloud Platforms (IM-12787)

Affected: Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Vulnerability Management (VM), Policy Audit (PA), Vulnerability Management (VM), Vulnerability Management (VM), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM), Vulnerability Management (VM)

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Jul 28, 2026, 04:02 UTC
   investigating
   All Qualys Shared Cloud Platforms are currently experiencing an error while processing VM/PC scan data. The Qualys Cloud Platform Operations team is actively investigating the error. Further updates will be shared as they become available. Incident Reference: IM-12787.
2. Jul 28, 2026, 04:20 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 28, 2026, 04:27 UTC
   investigating
   We are continuing to investigate this issue.
4. Jul 28, 2026, 04:42 UTC
   identified
   The issue has been identified and a fix is being implemented.
5. Jul 28, 2026, 04:48 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Jul 28, 2026, 05:08 UTC
   identified
   We are continuing to work on a fix for this issue.
7. Jul 28, 2026, 07:46 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
8. Jul 30, 2026, 12:45 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).