Major incident

Tidio: Issues with ticketing (emails)

Affected: Ticketing System

Current status of Tidio: Operational — live Tidio status

Timeline

1. Jul 1, 2026, 07:02 UTC
   investigating
   We are currently investigating this issue.
2. Jul 1, 2026, 09:36 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jul 1, 2026, 09:41 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Jul 1, 2026, 13:07 UTC
   resolved
   This incident has been resolved.

Updates as published by Tidio (original).