Minor incident

Granicus System: Granicus Issue Notification: Simpleview CRM

Affected: CRM Extranet

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Oct 12, 2026, 18:02 UTC
   investigating
   We are investigating an issue affecting Extranet Marketplace Promotion submissions for a subset of customers. Customers experiencing this issue may be unable to successfully submit promotions through the Extranet. Our teams are actively working to identify the cause and restore functionality. We will provide additional updates as more information becomes available.
2. Oct 12, 2026, 18:30 UTC
   monitoring
   We have identified the issue affecting Marketplace submissions within the Extranet and have implemented remediation measures. We will continue to closely monitor the environment to ensure full functionality has been restored and remains stable.
3. Oct 12, 2026, 22:02 UTC
   resolved
   This incident has been resolved.

Updates as published by Granicus System (original).