Critical incident

Pitt Digital Systems: RESOLVED: Issue Affecting Lecture Capture (Panopto)

Affected: Pitt Video (Panopto)

Current status of Pitt Digital Systems: Operational — live Pitt Digital Systems status

Timeline

1. Sep 20, 2026, 20:53 UTC
   investigating
   Pitt Digital is aware of an issue that is affecting access to Lecture Capture (Panopto) for some users at Pitt. Pitt Digital is working with the vendor to resolve the issue and restore full service. Updates will be posted to status.pitt.edu as more information becomes available.
2. Sep 20, 2026, 22:47 UTC
   investigating
   Pitt Digital continues working with the vendor to resolve the issue and restore full service. Updates will be posted to status.pitt.edu as more information becomes available.
3. Sep 21, 2026, 02:48 UTC
   investigating
   Pitt Digital continues working with the vendor to resolve the issue and restore full service.
4. Sep 21, 2026, 11:59 UTC
   investigating
   Pitt Digital remains engaged with the vendor to resolve the issue and restore full service.
5. Sep 21, 2026, 14:16 UTC
   monitoring
   Pitt Digital has worked with the vendor to resolve the issue that affected access to Lecture Capture (Panopto) for some users yesterday. Full service has been restored. We continue to monitor closely to ensure continued reliability and stability and will post any additional updates to status.pitt.edu.
6. Sep 21, 2026, 19:36 UTC
   resolved
   Monitoring confirms the issue is fully resolved.

Updates as published by Pitt Digital Systems (original).