Critical incident

Pitt Digital Systems: Issue Affecting New Logins Through Pitt Passport

Affected: Pitt Passport Single Sign-On

Current status of Pitt Digital Systems: Operational — live Pitt Digital Systems status

Timeline

1. May 9, 2026, 03:13 UTC
   investigating
   Pitt Digital is aware of an intermittent issue affecting the ability to log in to some services accessed via Pitt Passport, the University’s single sign-on service. The issue affects new login attempts. Those who are already logged in to a service are not affected. Affected services include Accounts Self-Service, Learning Management System (Canvas), myPitt, Pitt Worx, PRISM, Salesforce, and others. Pitt Digital is working with the vendor to restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more details become available.
2. May 9, 2026, 03:44 UTC
   identified
   Pitt Digital has taken steps to mitigate the issue while we work with the vendor on a full resolution. Pitt Passport service has been restored for all users. Additional updates will be posted to status.pitt.edu.
3. May 9, 2026, 05:24 UTC
   resolved
   Pitt Digital has worked with the vendor to fully resolve the issue and restore service. We continue to closely monitor the service to ensure continued stability and reliability.

Updates as published by Pitt Digital Systems (original).