Major incident

Pitt Digital Systems: RESOLVED: Vendor Issue Affecting Claude for Education

Affected: Claude for Education

Current status of Pitt Digital Systems: Minor issues — live Pitt Digital Systems status

Timeline

1. Apr 15, 2026, 15:37 UTC
   investigating
   Pitt Digital is aware of an intermittent vendor issue that is affecting Claude for Education. Individuals affected by the issue may be unable to log in, submit prompts, and use other features. The vendor is working to resolve the issue, which affects customers beyond the University of Pittsburgh. Updates will be posted to status.pitt.edu as more details become available.
2. Apr 15, 2026, 16:20 UTC
   monitoring
   The vendor has taken steps to mitigate the issue affecting Claude for Education. Pitt Digital's testing indicates service has been restored. We continue to closely monitor affected services to ensure continued reliability and stability. Additional updates will be posted to status.pitt.edu as needed.
3. Apr 15, 2026, 16:45 UTC
   monitoring
   Although the vendor has taken steps to mitigate the problem, some residual issues may still be affecting Claude for Education functionality. The vendor continues working to fully resolve the issue, and Pitt Digital will update status.pitt.edu as more details become available
4. Apr 15, 2026, 17:57 UTC
   monitoring
   The vendor has confirmed the issue affecting Claude for Education has been fully resolved. Full service has been restored. Pitt Digital continues to closely monitor the service and will post any additional updates to status.pitt.edu.
5. Apr 16, 2026, 04:24 UTC
   resolved
   Monitoring confirms the issue has been fully resolved.

Updates as published by Pitt Digital Systems (original).