Major incident

Phrase: Degraded Performance of Connectors in Phrase TMS (EU) on August 6, 2026

Affected: Connectors

Current status of Phrase: Operational — live Phrase status

Timeline

1. Aug 6, 2026, 08:11 UTC
   investigating
   We are currently investigating an issue affecting Connectors in Phrase TMS. Customers may be unable to access or use Connector functionality during this time. Our engineering team is actively working to identify the cause and restore full service as quickly as possible.
2. Aug 6, 2026, 08:18 UTC
   investigating
   We are continuing to investigate this issue.
3. Aug 6, 2026, 08:43 UTC
   monitoring
   We have identified the root cause and the issue has now been resolved. Connectors should be appearing as active again. We will continue to monitor the situation to ensure full stability.
4. Aug 6, 2026, 12:00 UTC
   monitoring
   We continue monitoring the situation.
5. Aug 6, 2026, 13:19 UTC
   resolved
   The incident has been resolved and all components are back to operational.

Updates as published by Phrase (original).