No impact incident

Palo Alto Networks Cloud Services: Delayed Alibaba cloud ingestion for all customers

Affected: Americas - US - app.prismacloud.io, Americas - US - app2.prismacloud.io, Americas - US - app3.prismacloud.io, Americas - US - app4.prismacloud.io, Americas - US - app.gov.prismacloud.io, Americas - Canada - app.ca.prismacloud.io, Europe - app.eu.prismacloud.io, Europe - app2.eu.prismacloud.io, United Kingdom - UK - app.uk.prismacloud.io, France - FR - app.fr.prismacloud.io, China - app.prismacloud.cn, Asia Pacific - Singapore - app.sg.prismacloud.io, Asia Pacific - India - app.ind.prismacloud.io, Asia Pacific - Japan - app.jp.prismacloud.io, Asia Pacific - Australia - app.anz.prismacloud.io, Asia Pacific - Indonesia - app.id.prismacloud.io

Current status of Palo Alto Networks Cloud Services: Minor issues — live Palo Alto Networks Cloud Services status

Timeline

1. Oct 30, 2026, 05:36 UTC
   identified
   We are experiencing delayed Alibaba cloud ingestion across all the stacks. We have identified the issue and a fix is being rolled out.
2. Oct 30, 2026, 09:02 UTC
   identified
   Services have been restored across app, app2, app3, and app4. Restoration of the remaining stacks is currently in progress.
3. Oct 30, 2026, 10:32 UTC
   resolved
   The services are restored in all the stacks.

Updates as published by Palo Alto Networks Cloud Services (original).