Critical incident

Optum: System Incident - Pharmacy Software Solutions - Production

Affected: Pharmacy Software Solutions

Current status of Optum: Operational — live Optum status

Timeline

1. Sep 5, 2026, 22:24 UTC
   investigating
   RXN Enterprise Pharmacy System is experiencing an issue where available prescription (Rx) numbers have been exhausted, preventing pharmacy staff from processing and filling prescriptions. The affected store is unable to perform dispensing operations while teams investigate and work toward resolution.
2. Sep 5, 2026, 22:50 UTC
   resolved
   The Rx number sequence was corrected and pharmacy operations have been restored. Users are now able to process and fill prescriptions successfully, and no further impact has been reported. We appreciate your patience and understanding while our teams worked to resolve this issue.

Updates as published by Optum (original).