Critical incident

Optum: System Incident - Outpatient Charge Capture - Production

Affected: Outpatient Charge Capture

Current status of Optum: Operational — live Optum status

Timeline

1. Sep 1, 2026, 07:09 UTC
   investigating
   We are aware of a potential issue occurring within Outpatient Charge Capture. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
2. Sep 1, 2026, 07:15 UTC
   resolved
   The issue impacting user authentication and application launch functionality due to an upstream OHID/shared security profile service disruption has been resolved. Infrastructure remediation activities, including traffic switching and gateway pod restarts, were successfully completed, and service was fully restored on 09/01/2026 at 12:35 AM CT. Outpatient Charge Capture (OCC) has been validated post-restoration and is operating normally, with user access functioning as expected. The support teams will continue to monitor the environment to ensure ongoing stability.

Updates as published by Optum (original).