Critical incident

Optum: System Incident - Crimson AI - Production

Affected: Crimson AI

Current status of Optum: Operational — live Optum status

Timeline

1. Sep 1, 2026, 06:06 UTC
   investigating
   We are aware of a potential issue occurring within Crimson AI. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
2. Sep 1, 2026, 06:33 UTC
   resolved
   Post-resolution validation has been completed, and the Crimson AI application is functioning as expected following the restoration of Guardian Secure Profile API services. Users are able to successfully log in, access application features, and launch applications without any observed issues.

Updates as published by Optum (original).