Major incident

Optum: System Incident - ACCUREG - ENGAGECARE PROVIDER - Production

Affected: EngageCare Provider

Current status of Optum: Operational — live Optum status

Timeline

1. Sep 1, 2026, 21:29 UTC
   investigating
   Customers are currently receiving an error of "Keys could not be obtained" and unable to login. Teams are currently engaged to review and resolve the issue.
2. Sep 1, 2026, 22:36 UTC
   resolved
   Technology teams have restored access. Thank you for your patience as our teams worked to resolve this incident.

Updates as published by Optum (original).