Major incident

Optum: System Incident - RXNS ERX (CHC) - Production

Affected: Pharmacy Network Solutions

Current status of Optum: Operational — live Optum status

Timeline

1. Aug 21, 2026, 21:10 UTC
   investigating
   Optum Insight is experiencing intermittent connectivity issues across multiple customer/connectivity solutions We are engaged in attempts resolve this issue as quickly as possible and will send an update as more information is available.
2. Aug 21, 2026, 21:27 UTC
   resolved
   The previously announced intermittent connectivity issue has been resolved as of 3:47 PM CST this afternoon.

Updates as published by Optum (original).