Critical incident

Optum: System Incident - Case Advisor - Production

Affected: Case Advisor

Current status of Optum: Operational — live Optum status

Timeline

1. Aug 15, 2026, 08:39 UTC
   investigating
   We are aware of an issue occurring within the Case Advisor application that is causing users to experience a login error. Technical teams are engaged to resolve the issue and we will provide updates as more information becomes available.
2. Aug 15, 2026, 09:30 UTC
   resolved
   Optum technical teams have resolved the issue that caused users to experience login error in the Case Advisor application. Optum technical teams will continue to monitor the stability of the system. Thank you for your patience as our teams worked to resolve this issue.

Updates as published by Optum (original).