Major incident

Optum: System Incident - RCM ASSURANCE - Production

Affected: Assurance Reimbursement Management

Current status of Optum: Operational — live Optum status

Timeline

1. Aug 14, 2026, 17:12 UTC
   investigating
   We are aware of a potential issue occurring within RCM ASSURANCE. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
2. Aug 14, 2026, 17:13 UTC
   resolved
   Assurance Reimbursement Management experienced an issue with intermittent performance this morning, August 14, 2026. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. For Turnkey clients, please resume any failed jobs. Please re-run any eligibility jobs that may have received errors this morning. If you have any questions, please contact Support. This may have resulted in: Error: ELGCHK: Please Correct and Resubmit. Failed, queued, slow release jobs This issue has since been resolved. We apologize for any inconvenience.

Updates as published by Optum (original).