Major incident

Optimizely Service: CMP: Some Home Page Sections & Requests Module Displaying No Data

Affected: Requests

Current status of Optimizely Service: Operational — live Optimizely Service status

Timeline

1. May 18, 2026, 09:20 UTC
   investigating
   We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.
2. May 18, 2026, 09:41 UTC
   monitoring
   A fix has been implemented and we're currently monitoring the results.
3. May 18, 2026, 10:54 UTC
   resolved
   The incident has been resolved

Updates as published by Optimizely Service (original).