Major incident

Olo: Payment Processor Issues: NCR

Affected: Payment Processing Partners

Current status of Olo: Operational — live Olo status

Timeline

1. Apr 21, 2026, 19:01 UTC
   investigating
   We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.
2. Apr 21, 2026, 19:23 UTC
   identified
   NCR has identified the cause and is making the necessary changes to resolve the issue.
3. Apr 21, 2026, 20:20 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Apr 21, 2026, 20:37 UTC
   resolved
   This incident has been resolved.

Updates as published by Olo (original).