Critical incident

Kickstarter: Users seeing errors on checkout

Affected: kickstarter.com, Payments

Current status of Kickstarter: Operational — live Kickstarter status

Timeline

1. Apr 21, 2026, 19:15 UTC
   investigating
   We're investigating elevated error rates and slow site performance. Thanks for your patience while we look into this!
2. Apr 21, 2026, 19:39 UTC
   investigating
   We've identified the cause of this issue and are working to release a fix as soon as possible. Thanks for your patience!
3. Apr 21, 2026, 20:16 UTC
   monitoring
   This issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.
4. Apr 21, 2026, 20:30 UTC
   resolved
   All-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.

Updates as published by Kickstarter (original).