Critical incident

Olark Live Chat: Incident Alerted

Affected: chat.olark.com

Current status of Olark Live Chat: Operational — live Olark Live Chat status

Timeline

1. May 16, 2026, 11:31 UTC
   investigating
   We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.
2. May 16, 2026, 11:33 UTC
   investigating
   We are continuing to investigate this issue.
3. May 16, 2026, 15:43 UTC
   monitoring
   An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.
4. May 16, 2026, 16:09 UTC
   resolved
   The issue regarding users being unable to login to https://chat.olark.com has been resolved.

Updates as published by Olark Live Chat (original).